Common reasons
Regional wording
US and GB English may use different spellings or everyday terms, such as color and colour. A single distinctive word can identify which guide fits your board.
App updates
Puzzle order and wording can change after an update. An older walkthrough may still be correct for its recording date while no longer matching a current installation.
Different puzzle order
Some releases may assign a familiar board to another level number. Matching several visible words is more reliable than matching a number alone.
How to match a guide
- Write down three to six unusual words from your board.
- Compare those words with the board fingerprint shown near the top of a guide.
- Confirm the region or version label where one is available.
- If nothing matches, send us the level number and visible words so we can review it.
Report a different board
Send the level number, country or store region, and several visible words to [email protected]. Please do not include personal information.
Send the level number, country or store region, and several visible words to [email protected]. Please do not include personal information.